SHIPPING & DELIVERY POLICY

Last Updated: December 9, 2025

1. Delivery Coverage
We deliver to all valid addresses within the United Arab Emirates.
For International Shipping we will send it through DHL as our courier partner. Your delivery information should be accurate for us to facilitate your order properly.

2. Standard Delivery (UAE)
Order Amount | Payment Methods | Delivery Fee
Below AED 100 | COD + Credit/Debit Card | AED 10
AED 100 and above | COD + Credit/Debit Card | FREE SHIPPING
Notes:
• Free shipping applies to a single order above AED 100 after discounts.
• No deliveries on Sundays or UAE Public Holidays.
• Shipping fee applies per order ID.
• COD fee: AED 12 (non‑refundable).

3. Standard Delivery (International)
Order Amount | Payment Methods | Delivery Fee
Below AED 300 | Credit/Debit Card | AED 50
AED 300 and above | Credit/Debit Card | FREE SHIPPING
Notes:
• Free shipping applies to a single order above AED 300 after discounts.
• Shipping fee applies per order ID.
• COD option is not available outside UAE

4. Delivery Timeframes
• 1–3 working days for major cities.
• 2–5 working days for remote areas.

3-7 working days for international deliveries outside UAE.
Delays may occur due to peak periods or courier conditions.

5. Order Processing
• Orders are processed Monday–Saturday.
• Orders placed after 5 PM are processed the next business day.
• Tracking updates will be shared where applicable.

6. Delivery Conditions
• Ensure your address and contact details are accurate.
• Someone must be available to receive the delivery.
• Failed deliveries may involve extra fees.

7. Cash on Delivery (COD)
• COD is available within the UAE.
• COD fee: AED 12 per order (non‑refundable).

8. Delivery Policy (Delays & Exceptions)
We strive to deliver within the estimated timeframes; however, delays may occur due to:
• Courier delays
• Inability to reach you
• Incorrect or incomplete addresses
• Weather, traffic, or operational issues
• UAE public holidays
• Force majeure events
We deliver Monday to Saturday only.

9. Address Changes
• Address changes are allowed only before the order is dispatched.
• After dispatch, address modification is not possible.
• Courier handling of changes post‑dispatch is not guaranteed.

10. Missed Deliveries
If the courier is unable to reach you:
• Re-delivery may be attempted.
• You may be contacted by phone or SMS.
• Additional charges may apply after repeated failed attempts.

11. Contact Information
The Purest Solutions
Alamdar General Trading Co. LLC
Dubai, United Arab Emirates
Email: info@thepurestsolutions.me
WhatsApp: +971 52 379 8143
Customer Support Hours: 9AM–9PM (Mon–Sat)

UNITED ARAB EMIRATES
SHIPPING METHOD CITY CUT OFF DELIVERY TIME COST
Next Day Delivery Dubai & Abu Dhabi 4pm (excl. Sunday & Public Holidays) 9 AM To 9 PM
  • Free on
    • all orders above AED 100
  • AED 10 on all orders below AED 100
Standard Delivery Northern Emirates 12pm (excl. Sunday & Public Holidays) 1-2 Working Days
  • Free on
    • all orders above AED 100
  • AED 10 on all orders below AED 100
GCC
SHIPPING METHOD CITY CUT OFF DELIVERY TIME COST
DHL Delivery All Ships next day of order 2-7 Working Days AED 50
(Orders above AED 250 is Free)
Rest of the World
SHIPPING METHOD CITY CUT OFF DELIVERY TIME COST
DHL Delivery All Ships next day of order 2-7 Working Days AED 110
(Orders above AED 350 is Free)

Shipping Policy

The Purest solutions in partnership with our couriers want to make sure that our customers are happy. We are strongly committed to delivering within the time frame mentioned above. However, there are times that you may experience a short delay in receiving your shipment due to customs clearance, force majeure or if they are not able to contact you in time of delivery. We arrange daily deliveries except for Sundays and UAE Public Holidays.