Returns Policy

We have a standard return policy of 14 days. If you have purchased goods with any offers, we accept returns within 3 days.

To initiate a return, please follow the steps below:

Step 1: Log into your account on our website.

Step 2: Go to the "My Orders" section, where you can view your past orders.

Step 3: Select the specific order containing the item(s) you wish to return.

Step 4: Within the order details, click on the option to initiate a return for the desired product(s).

To be eligible for a return, the item must be unopened, undamaged, and in its original condition. Please ensure that the product is in the same condition as when you received it. Kindly note that we require the receipt or proof of purchase to process the return.

Before initiating a return, our facility will conduct a thorough check of the returned products. If the item meets the criteria of being unopened and undamaged, we will process the refund within 14 working days. The refund will be issued back to the same card used for the original payment. If you have any concerns or questions about a specific item, please feel free to contact us.

Damaged or Defective Items:  We strive to ensure that your order arrives in perfect condition. However, if you receive a defective or damaged item or if you have received the wrong product, please inspect your order upon reception and contact us immediately. Our team will evaluate the issue and make it right.

Refunds: Once we receive and inspect your return, we will notify you regarding the approval of your refund. If your return is approved, the refund will be automatically processed within 14 working days, returning the funds to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund as well. If more than 15 business days have passed since we approved your return, please reach out to us at info@thepurestsolutions.me

Exchanges: To ensure a faster exchange process, we recommend returning the item you have and making a separate purchase for the new item. This method will allow you to promptly receive the desired product.

Contact Us: If you have any further questions or concerns regarding returns, please do not hesitate to reach out to us at info@thepurestsolutions.me. We are here to assist you and address any inquiries you may have.